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About your device
Make and model of your device (for example, iPhone 5c or Kindle Fire HDX)
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Can’t find the answers to your questions on our help page ? Please email support for help:
About your problem
Your library card, student ID, or other login
Titles that are causing problems
What you did to get the problem(s)
Any error messages you received (copy and paste, if possible)
URLs (links) for any error pages you received
About your device
Make and model of your device (for example, iPhone 5c or Kindle Fire HDX)
Operating system, if you’re on a computer (for example, Mac OS 10.7 or Windows 7)
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